Belyuen Aged Care Service strives to do the best it can for its clients and other stakeholders. Compliments received by the service tell us what we are doing right. Negative feedback and complaints received by the service are an opportunity for improvement. All feedback is taken seriously.
We will make all reasonable efforts to understand issues or concerns, and to resolve issues within the service when they arise. The timely and efficient management of complaints fosters a positive, cooperative attitude with care recipients, their representatives, visitors, volunteers, and staff.
If you would like to submit feedback to the service you can use the form below or, alternatively, lodge feedback in writing by email to Kelly.firstname.lastname@example.org, by telephone on (08) 8978 5078 or in writing by mail to Belyuen Community Government Council / Aged Care Complaints, CMB18, Belyuen, NT 0801
If you would like more information on the Feedback and Complaints process please refer to our Feedback and Complaints Policy.